Refund Policy

Overview

Vintage Moments AI provides a personalized, manually fulfilled digital service. Because each order involves custom creative work specific to your submitted photographs, our refund policy reflects the nature of customized digital goods.

Full Refund — Before Processing Begins

You may request a full refund at any time before customized processing of your photographs has begun. To request a refund at this stage, contact us at support@vintagemomentsai.com with your Paddle receipt and transaction reference.

After Processing Has Begun

Once customized processing of your photographs has started, refunds may be restricted or unavailable due to the personalized digital nature of the service. “Processing begun” means we have started creating your vintage editions from your submitted photographs.

We will still review refund requests fairly in cases involving:

• Non-delivery: If completed files are not delivered within a reasonable period after a confirmed submission was accepted, we will investigate and resolve the issue, including issuing a refund where appropriate.
• Materially defective fulfillment: If the delivered files are substantially and materially defective in a way that reflects an error on our part, we will review the situation fairly.
• Duplicate charges: Duplicate or erroneous charges will be corrected promptly.

Statutory Consumer Rights

Nothing in this Refund Policy limits or affects your statutory rights under applicable consumer protection law. If you are located in a jurisdiction that provides mandatory refund rights for digital services, those rights remain unaffected.

How to Request a Refund

Send a refund request to support@vintagemomentsai.com with:

• Subject line: Refund Request
• The email address used at Paddle checkout
• Your Paddle transaction reference or receipt number (if available)
• A brief description of the reason for your request

We aim to respond to refund requests within two business days. We do not promise a specific banking settlement timeline, as processing times depend on your payment method and financial institution.

What This Policy Does Not Cover

This Refund Policy does not apply to:

• Orders refused because they violated the Acceptable Use Policy or Terms of Service
• Orders where prohibited content was submitted
• Dissatisfaction with results due to variation from demonstrations (results vary based on the submitted photograph — see Terms of Service)