Refund & Satisfaction Guarantee
At Vintage Moments AI, we're confident you'll love your vintage memories. We offer a straightforward refund policy to ensure your complete satisfaction with our service.
30-Day Money-Back Guarantee
If you're not completely satisfied with your vintage memories within 30 days of purchase, we'll refund your full $4.99 payment, no questions asked.
This applies to your first vintage memory package. Simply contact our support team with your order number and reason for the refund request.
Refund Eligibility
Refunds are available for:
- First-time purchases within 30 days of transaction
- Technical issues preventing access to your memories
- Quality concerns with the AI-generated content
- Duplicate charges (accidental multiple transactions)
- Service unavailability on our end
Refunds exclude promotional codes, gift cards, or free trial access.
How to Request a Refund
- Email our support team at support@vintagemomentsai.com with your order number and refund reason
- We'll respond within 24 hours to confirm your eligibility and process your request
- Refund processing takes 3-5 business days to appear in your original payment method
- Confirmation email will be sent once the refund is processed
Refund Timeline
- Request approval: Up to 24 hours
- Processing: 3-5 business days
- Bank processing: 1-3 additional business days (depends on your bank)
- Total time: Usually 5-10 business days from request to receipt
Multiple Refund Requests
To maintain fair access for all users, we limit refund requests. Our policy is:
- First refund: Fully eligible within 30 days
- Subsequent refunds: We may investigate patterns or decline repeated refund requests
- Abusive refund behavior: May result in account suspension
Non-Refundable Items
The following are not eligible for refunds:
- Beta access that was already used to generate vintage memories
- Redownloaded or previously downloaded memory files
- Promotional or discount code purchases (unless the code was invalid)
- Requests made more than 30 days after purchase
- Refunds requested due to user error or misunderstanding of the service
Chargeback Policy
If you file a chargeback with your credit card company instead of requesting a refund through us, we'll investigate the transaction. Chargebacks may result in account termination and prevention of future purchases. We encourage you to contact us first for a swift resolution.
Store Credit Option
As an alternative to refunds, we offer 110% store credit toward your next purchase. For example, a $4.99 refund becomes $5.49 in store credit. This option processes instantly and gives you more value.
Questions About Our Refund Policy?
Our support team is here to help:
- Email: support@vintagemomentsai.com
- Response time: Within 24 hours
- Hours: Monday-Friday, 9 AM - 6 PM EST
This refund policy is subject to change. Vintage Moments AI reserves the right to modify this policy at any time. Continued use of the service constitutes acceptance of any policy changes. If you believe a refund was incorrectly denied, you may escalate your request through our support team.